At Mission Travel Tours our goal is to make your vacation/holiday exceptional. To help us achieve this goal, the more we know about our guests, the more we can assist you with your vacation. As we help you plan your trip, we ask for some mandatory and some optional information. In return, we promise to protect this information so that it remains confidential.
You can reserve a trip or make a reservation by contacting us by phone, email, or by visiting our website. At that time, we will ask you to provide some basic information (including your name, address, phone number, and credit card number and expiration date) so that we can identify you, contact you and process your reservation. Sometimes, we may need more information in order to allow us to provide you with a high level of guest services. Below is a description of some of the extra information we may require.
Health Condition: We may need information about your age, gender, and general health so that we can assist in safeguarding your personal health and safety.
Dietary Restrictions / Limitations / Preferences: We understand that many guests prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences need to be recorded in your guest record. This information is then transferred to your guides, who contact the various restaurants and hotels we work with to ensure that your requirements can be met.
Flight and Passport Information: If we are assisting you with any flight arrangements in conjunction with your trip, we will request your full name as it appears on your passport and your passport number for international flights. Even if we are not assisting you with your flight arrangements, we will request your flight information in order to provide you with any necessary airport transfers and/or to ensure that you will have adequate time to arrive at the airport for your flights. For some trips, we request passport information because it is required by our local service providers (for example, a hotel or a ship) or to facilitate your transportation while on a Mission Travel trip.
As a provider of travel tour operator services to clients (a "Client"), MTT collects, uses, and discloses personal information of individuals authorized to travel as a Client (a "Traveler"). Anyone who submits personal information to us should understand the nature of our business and how their personal information is collected, used, disclosed, or processed by Mission Travel Tours.
Mission Travel Tours is committed to a high standard of privacy. It complies with U.S. Privacy Laws, including federal and/or provincial/state privacy legislation in these jurisdictions, and adopts the ten principles for the protection of personal information as set out below. ("Privacy Principles") The Privacy Principles for the collection, use, and disclosure of personal information include:
Mission Travel Tours is responsible for personal information in its custody or under its control, including any personal information that has been transferred to a third-party for processing. MTT requires a comparable level of protection for personal information handled by its third-party contractors. MTT will maintain and protect all personal information of Travelers under its control at all times.
Mission Travel Tours shall identify the purposes for which personal information is collected, see above "What information we ask for and when". When personal information that has been collected is to be used for a purpose not previously identified, the new purpose will be identified before use.
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where required or permitted by law.
Mission Travel Tours provides travel tour operator services to clients. To complete these services, MTT requires personal information for authorized Travelers. The personal information collected by MTT may include but is not limited to, name, address, age, marital status, passport and visa information, emergency contact, email, phone number, financial information, and corporate data.
In order to complete the travel arrangements requested by the Traveler, MTT may input the Traveler's personal information into a Tour Management Tech operating system or provide the Traveler's personal information to one of the global distribution systems or an internet booking engine ("GDS") or another travel supplier in our network. The GDS uses such personal information to aid in fulfilling the travel arrangements requested by a Traveler through specific travel suppliers, such as airlines, hotels, and rental car agencies. MTT receives confirmation of the travel arrangements requested by a Traveler.
Mission Travel Tours provides information to the Client on travel arrangements made for a Traveler. This information may include, but is not limited to, information regarding the dates and times of travel, locations traveled to and from, classes of service provided, the names and locations of any hotels or other lodging arranged for the Traveler by MTT, the names of other travel suppliers providing services to the Traveler, and the costs incurred for all travel services selected by the Traveler. A Traveler's personal information may also be shared with the Client for which a Traveler is making travel arrangements.
Mission Travel Tours may be required or permitted to disclose personal information from time to time in order to comply with legal requirements and will comply with applicable Privacy Laws in doing so.
In addition to collecting, using, and disclosing personal information in connection with the provision of services, MTT may collect personal information from its employees and this personal information may be transferred among MTT and its Affiliates, and may be subject to the Privacy Laws of a foreign jurisdiction. Employee personal information is not subject to PIPEDA (Personal Information Protection and Electronic Documents Act), however, MTT handles employee personal information in accordance with the Privacy Principles (to the extent possible) and MTT human resources policies.
Mission Travel Tours limits the collection of personal information to that which is necessary for the purposes identified by MTT. Personal information must be collected by fair and lawful means. MTT collects, stores, and processes only that personal information required to provide travel tour operator services for or to fulfill contractual obligations with regard to Travelers and Clients.
We Do Not Sell Your Personal Information
Mission Travel Tours shall only use or disclose personal information for the purposes for which it was collected unless the individual has otherwise consented, or when it is required or permitted by law.
Personal information is retained only for the period of time required to fulfill the purposes for which it was collected.
Personal information is maintained by Mission Travel Tours in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used. MTT relies upon the accuracy of the personal information submitted by the Traveler to provide the specific travel services and does not routinely update that information.
Personal information of Travelers is protected by security safeguards that are appropriate to the sensitivity of the information.
Keeping a Traveler's personal information confidential is important to us and MTT takes reasonable steps to protect that information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification, or destruction. MTT employs physical, administrative, and technological safeguards to protect the security of personal information. For example, MTT has implemented physical security measures to protect against unauthorized access to its central and backup data centers where personal information is stored.
Any credit card information is transmitted in an encrypted format using standard SSL (secure socket layer) encryption. Travelers should use caution when disclosing personal information by telephone or other electronic media, as MTT has no control over such third party providers.
MTT conducts periodic internal reviews of its data collection, storage and processing practices and the security measures it has implemented to ensure that such security measures provide reasonable precautions and are commensurate with those generally practiced within the travel management industry.
As with all personal information, MTT will never rent or sell a Traveler's personal financial information.
MTT employees who have access to personal information are bound by confidentiality obligations, the violation of which will subject the employee to discipline, which may include termination of employment.
Upon request, an individual shall be informed of the existence, use, and disclosure of their personal information, and shall be given access to it. Individuals may verify the accuracy and completeness of their information and may request that it be amended, if appropriate.
If a Traveler becomes aware of any inaccuracy in his or her personal information, or if a Traveler wishes to inquire about his or her personal information, then the Traveler should notify us by contacting us at firstname.lastname@example.org. MTT will make all corrections and/or deletions of erroneous personal information brought to its attention within a reasonable time period. MTT will provide access to personal information in accordance with the requirements of applicable Privacy Laws.
A Traveler who thinks that his or her personal information has been misused should direct any questions or complaints to MTT at email@example.com, providing a written description of the complaint. After receiving a written description of the complaint a representative of MTT will contact the Traveler to discuss his or her concerns. MTT is interested in addressing all legitimate complaints about its adherence to applicable Privacy Laws and will make a good faith effort to resolve promptly any complaint brought to its attention.